Terms and Conditions

Placing an order

We love new customers. Please contact us and we will put you in touch with the relevant rep for your area, or our Head Office team will assist you.

Opening an account

Trade customers can access relevant account opening forms here. If you need any assistance with these you can either ask your rep or contact us.

Returns

We ask Booksellers to use the Batch Returns system. If this is not possible then you will need to request permission from your rep and your returns will then go back to the relevant distributor and a credit note will be issued. Contact us if you need assistance with this.

Faulty Books

Please either contact your rep, or if that is not possible then contact us and we will arrange for replacements to be sent.

Export

Our distributors ship products all over the world. We can supply most titles to most countries. However, there are some books where the market restrictions mean we are not permitted to sell that title in certain countries (commonly US/Canada and Australia). Please contact our export team for further advice.

Remainders

Occasionally we do have some stock available so contact us if you would like to discuss.

Incorrect Delivery

Your Bounce rep will be able to help you with this, or you can contact the relevant distributor direct quoting your account number and invoice number to correct this.

Distribution

The majority of Bounce publishers are distributed through Grantham Book Services (GBS) with the exception of:

Priddy Books, Curious Fox, Little Tiger Press and Egmont (Macmillan Distribution Ltd)
Scholastic Children’s Books (HarperCollins)
Gill and Macmillan (Gill and Macmillan)

Please note that if you do not already have an account with one of these distributors, then you will need to open an account to order books from them – all contact details plus account opening forms for each distributor are provided below and your Bounce Rep will be happy to help you open an account, or we can arrange this for you at Head Office before you place an order.